TERMS OF SALE

Acceptance of Terms & Conditions

Our Terms & Conditions apply when accessing or purchasing from the Sanchino's Kitchen website. We strive to provide an excellent service, if you’re not completely satisfied, please contact us and we’ll be sure to make things right.

Order Refunds

Unfortunately due to the nature of our products we are unable to offer any refunds on products. Shipping costs are also non-refundable. If you find a problem with any of our products or the store or the customer services or even you didn't like what we sent you, the only thing you need to do is Contacting Us and we will do what ever it takes to make things right.

Acceptance of your Order

After placing an order, you will receive an acknowledgment email. Please note, this does not mean your order has been accepted. Once your order is accepted you’ll receive an email confirming your order has been despatched. The contract between us will only be formed when we send you the despatch confirmation.

Prices

All prices shown are in UK Pounds Sterling.

Delivery & Shipping

Standard delivery charges are based on weight and orders go out Royal Mail Second Class. We will endeavour to despatch your order within 1 working day. We do offer faster delivery options at the checkout so please choose the one that works for you. 

Due to us using external delivery services we cannot accept responsibility for delays in delivery outside of our control, including industrial action and subsequent disruption to the service. As such, we cannot accept liability to you in respect of any failure to deliver within this timescale, but should we not be able to deliver within the timescale above, we will inform you and offer you the option of a refund.

Our 100% Guarantee

We strive to provide you with the best products possible. If you’re not 100% satisfied please get in touch and we’ll be sure to put things right.

Customer Support and Service

If you have any issues or queries please don’t hesitate to get in touch through our contact form. We strive to get back to all emails within 24 hours. Our opening hours are 9:00am – 5:00pm Mon – Fri.

Complaint Procedure

Our customers our very important to us and we take complaints very seriously. Should you want to make a complaint please email us through the contact form and we’ll do our best to put things right.

Legal Liability

The contract for the sale of goods or services by Yann Sanchino Ltd from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. These Terms and Conditions do not affect your statutory rights as a consumer.

Copyright

All content of the Sanchino's Kitchen website may not be stored or reproduced in any form whatsoever without the prior written permission of Sanchino’s Kitchen.

Data Protection & Privacy

We always protect your privacy and will only use any information we collect lawfully and in accordance with the Data Protection Act. We won’t pass on or reveal any information to any third party (unless required to by law). If you’ve given us permission to occasionally keep in touch with our newsletter to let you know of special offers and promotions, every email will

always have an easy option for you to unsubscribe at any time. You can find our Data Protection & Privacy statement here